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Cancellation & Refund Policy

  • Every product from GulSaaz is checked thoroughly before being shipped. We do not provide exchanges, returns, or refunds for reasons like color preference, change of mind, pattern preference, fabric expectations, or minor color variation.

  • Screen brightness, device display settings, lighting during photography, and natural fabric texture can all cause slight color variations.

Exchange Guidelines

  • Except in the event that the client receives a defective or damaged product, we do not provide exchanges.

  • Within 48 hours of delivery, you must get in touch with us at: to request an exchange for damaged products.

support@gulsaaz.com

Please share:

  • Order number

  • Clear photos and videos of the damaged product

  • Unboxing video, if available

  • Photos of the packaging

  • The product needs to be in its original packaging with all tags and labels still attached, unused, unworn, and unwashed.

  • We will walk you through the next stages after we have reviewed and approved the request.

Refund Procedure

  • Refunds are only available if our team approves the claim and the merchandise is defective or damaged.

Refunds aren't available for:

  • A shift in mind Variation in color caused by screen/display differences Minor irregularities in the weaving After delivery, the preferred fabric The customer placed the wrong order. Items that have been damaged, worn, washed, or altered after delivery

  • If your refund is accepted, GulSaaz will process it using either the original payment method or another appropriate method.

  • The amount of time it takes to process refunds may vary depending on your bank, payment gateway, or payment provider.

Important Information About Handmade Items

  • GulSaaz products could have artisan-made, handwoven, or handcrafted elements. Defects do not include minor inconsistencies in threadwork, texture, zari, weave, or finish. These contribute to the handmade sarees' inherent beauty and originality.

Cancellation Procedure

  • We start processing orders as soon as they are placed and confirmed. Cancellations are discouraged as a result.

  • In order to seek a cancellation, please get in touch with us right once at:

support@gulsaaz.com

Only orders that haven't been processed or sent will be eligible for cancellation.